Last Updated: 1st January 2026

IsoGuard Limited ("We", "Us", "Our") is committed to protecting the privacy and security of your personal and technical infrastructure data. This policy outlines how we collect, use, and safeguard your information when you visit our website or engage with our remediation services.

For the purposes of the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR), the Data Controller is IsoGuard Limited, registered in England & Wales.

1. INFORMATION WE COLLECT
We collect data to provide accurate quotes and deliver physical audit tools. This includes:

• Identity Data: Name, Job Title, Company Name.

• Contact Data: Corporate email address, telephone number, and physical site address (required for Audit Kit delivery and site surveys).

• Technical Infrastructure Data: Server room dimensions (m²), hardware counts (AC units/extinguishers), and specific contamination concerns (e.g. Zinc whiskers).

• Digital Data: IP address, browser type, and interaction data via Cookies (Google Analytics) to improve our website experience.

• Telemetry Data: Real-time environmental metrics (temperature, humidity, particulate counts) transmitted automatically by IsoGuard Sentry units installed on your premises. Note: These devices do not record audio or video content.

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2. HOW WE USE YOUR DATA
We process your data under the legal bases of Contractual Necessity and Legitimate Interest for the following purposes:

• Fulfillment: To post the "IsoGuard Audit Kit" to your provided facility address.

• Quoting: To calculate monthly retainer costs and overage estimates based on the hardware data you provide.

• Service Delivery: To execute remediation services, fire safety checks, and emergency response protocols.

• B2B Communication: To send relevant infrastructure safety alerts (e.g. Zinc whisker warnings) to corporate contacts. You may opt-out of these at any time.

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3. THE "AUDIT KIT" & PHYSICAL DATA
When you request a free Audit Kit, you consent to us processing your postal address for the specific purpose of delivering this equipment. We may follow up via email or phone to ensure the kit arrived and to offer assistance with interpreting the results.

4. DATA SHARING
We do not sell your data. We may share data with trusted third parties solely for operational needs:

• Service Providers: Website hosting (Wix), Analytics (Google), and CRM systems.

• Operational Partners: Specialized sub-contractors (e.g. Fire Engineers or HVAC specialists) strictly to fulfill service contracts under the MAX Tier.

• Payment Processors: For managing subscriptions.

• Compliance: If required by law or to protect the safety of our staff and infrastructure.

• IoT Platform Providers: Cloud infrastructure providers who host the connectivity and dashboard services for our IsoGuard Sentry devices. Data shared is strictly limited to environmental sensor readings and device status; no personal or server content data is transmitted.

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5. DATA SECURITY
We employ industry-standard encryption (SSL) and security protocols to protect your data. Information regarding your specific infrastructure vulnerabilities (e.g. site survey photos, thermal images) is treated as commercially sensitive and stored securely.

6. COOKIES
Our website uses cookies to distinguish you from other users. This helps us provide a good experience when you browse our website and allows us to improve our site. You can block cookies by activating the setting on your browser, though this may limit website functionality.

7. YOUR RIGHTS
Under UK GDPR, you have the right to:

• Access: Request a copy of the personal data we hold about you.

• Correction: Request correction of inaccurate data.

• Erasure: Request deletion of your data (the "Right to be Forgotten"), provided we do not need it for legal or ongoing contractual reasons.

• Withdraw Consent: Unsubscribe from marketing communications at any time via the link in our emails.

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8. CONTACT US
For any privacy-related queries, please contact our Data Protection Officer:
IsoGuard Limited Email: operations@isoguardservices.com

Address: 86-90 Paul Street, London, EC2A 4NE, UK.